This Privacy Policy ("Policy") explains how 635ph ("635ph," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("Player," "you," "your") who access or use our online betting and casino platform at 635ph.com. We are committed to handling your personal data with transparency, care, and full compliance with Philippine privacy laws.
1 Who We Are
635ph is an online betting and casino platform operated for and directed at players in the Philippines. As the data controller under the Philippine Data Privacy Act of 2012 (RA 10173), 635ph is responsible for determining how and why your personal data is processed.
Our platform offers sports betting — including basketball, boxing, and MMA — as well as jackpot slots, Pusoy, and other casino-style games. Every aspect of our service, including how we handle your data, is designed with the Filipino player in mind.
If you have any questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer at privacy@635ph.com.
2 Personal Data We Collect
635ph collects personal data in three main ways: information you provide directly, information collected automatically when you use our platform, and information obtained from third parties for verification purposes.
Information You Provide Directly
- Full legal name and date of birth
- Philippine mobile number and email address
- Home address (for identity verification)
- Government-issued ID details (e.g., PhilSys ID, passport, driver's licence)
- Payment details — GCash number, Maya account, bank account information (BDO, BPI, UnionBank, etc.)
- Account username and password (stored in encrypted form)
- Communications with our customer support team
Information Collected Automatically
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, time spent on platform, and betting activity
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties
- Identity verification data from licensed Know Your Customer (KYC) service providers
- Transaction confirmation data from payment processors
- Fraud detection data from security service partners
3 How We Use Your Personal Data
635ph uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes stated below. Here is a clear breakdown of how we use the information we hold about you:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Identity verification (KYC / AML compliance) | Government ID, address, date of birth |
| Processing deposits and withdrawals | Payment details (GCash, Maya, bank info) |
| Providing customer support | Account details, support communications |
| Fraud prevention and security | IP address, device data, transaction history |
| Personalising your experience | Betting history, preferences, location |
| Sending promotional communications (opt-in) | Email address, mobile number |
| Responsible gaming monitoring | Betting patterns, deposit frequency |
| Legal and regulatory compliance | All relevant personal and financial data |
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, every data processing activity must have a valid legal basis. 635ph processes your personal data on the following grounds:
- Contractual necessity: Processing required to provide you with the services you have registered for, including account management, betting, and payouts.
- Legal obligation: Processing required to comply with Philippine laws including anti-money laundering (AML) regulations, gaming regulatory requirements, and tax laws.
- Legitimate interests: Processing for fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
- Consent: For optional activities such as marketing communications, we rely on your explicit opt-in consent, which you may withdraw at any time.
5 Sharing Your Personal Data
635ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We will only share your data in the following limited circumstances:
- Payment processors: We share your payment details with your chosen payment provider (GCash, Maya, GrabPay, BDO, BPI, etc.) solely to process your deposits and withdrawals.
- Identity verification providers: We work with licensed KYC service providers to verify your identity as required by Philippine gaming and AML regulations.
- Game technology providers: Our casino and sports betting game content is powered by third-party providers who may process limited technical data to deliver the game experience.
- Regulatory authorities: We are legally obligated to share certain data with Philippine regulatory bodies and law enforcement agencies when required by law or court order.
- Fraud prevention services: We may share data with security and fraud detection services to protect the integrity of our platform and our players.
All third parties who process data on 635ph's behalf are bound by data processing agreements that require them to handle your information securely and only for the stated purpose.
6 Cookies and Tracking Technologies
635ph uses cookies and similar technologies to make our platform work properly, improve performance, and personalise your experience. Here is an overview of the types of cookies we use:
- Essential cookies: Required for the platform to function — for example, keeping you logged in during your session. These cannot be disabled without affecting core functionality.
- Performance cookies: These help us understand how players use 635ph — which pages are most visited, how long sessions last — so we can improve the platform.
- Functionality cookies: These remember your preferences, such as your chosen language or display settings, to give you a more personalised experience.
- Analytics cookies: We use analytics tools to track aggregate platform usage data. This data is anonymised and cannot be used to identify individual players.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain features of 635ph from working correctly.
7 Data Retention
635ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Our standard retention practices are as follows:
- Active account data: Retained for as long as your account remains active on 635ph.
- Transaction records: Retained for a minimum of five (5) years in accordance with Philippine AML regulations and Bangko Sentral ng Pilipinas (BSP) requirements.
- Identity verification documents: Retained for a minimum of five (5) years following the closure of your account.
- Customer support records: Retained for three (3) years after the resolution of your last support inquiry.
- Marketing consent records: Retained until you withdraw your consent, at which point they are deleted within a reasonable period.
Once the applicable retention period expires and there is no legal or regulatory reason to continue holding your data, 635ph will securely delete or anonymise it.
8 Data Security Measures
Protecting your personal data is something we invest in seriously at 635ph. We implement a comprehensive set of technical and organisational security measures, including:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- AES-256 encryption for all stored personal and financial data
- Two-factor authentication (2FA) available for all player accounts
- Regular penetration testing and security audits by independent third-party experts
- Access controls ensuring only authorised personnel can access personal data
- Staff training on data privacy and security best practices
- Incident response procedures to detect, report, and manage data breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, 635ph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by Philippine law. We will also notify affected players without undue delay.
9 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal data held by 635ph. We take these rights seriously and have processes in place to honour every legitimate request.